At oneshot, we aim to prepare and deliver your order as quickly as possible.
Delivery Coverage
Shipping is currently available within the Kingdom of Saudi Arabia only.
Shipping Fees
A shipping fee of SAR 19 applies to orders below SAR 150.
Free shipping is available on orders above SAR 150.
Delivery Time
The estimated delivery time is 2 to 4 business days from the date your order is confirmed.
Delivery times may be affected during peak seasons, promotional periods, and public holidays, or by circumstances beyond our control involving the shipping carrier. We will follow up on your order and provide assistance if any delays occur.
Delivery Details
Please ensure that your name, mobile number, city, and National Address Short Code are correct when placing your order. Customers are responsible for any delays resulting from incomplete or incorrect information, or failure to provide the National Address Short Code.
If you wish to change your delivery address, please contact us as soon as possible. Address changes cannot be guaranteed once your order has been handed over to the shipping carrier.
Damaged or Missing Orders
If your order arrives damaged, or you experience an issue receiving it, please contact oneshot customer service immediately. Include your order number and, where applicable, photos showing the condition of the shipment. We will review the case and take appropriate action.
Delivery Delays
If your order is delayed, you may contact customer service to check the status of your shipment. Consumer rights relating to delays and cancellations apply in accordance with the E-Commerce Law in force in the Kingdom of Saudi Arabia.
Contact Us
For any questions regarding shipping or delivery, please contact oneshot customer service through the contact channels listed on our website.
